Privacy Policy

This Privacy Policy (“Policy”) governs the collection, use, storage, and disclosure of personal information by Tudeyo LLC (“Tudeyo,” “we,” “us,” or “our”), a limited liability company registered under the laws of the Commonwealth of Massachusetts, United States, in connection with your use of the Tudeyo platform, including its website (www.tudeyo.com), mobile applications, and services facilitated through local coordinators (collectively, the “Platform”). By accessing or using the Platform, you (“User,” “you,” or “your”) consent to the practices described in this Policy. Tudeyo is committed to protecting your privacy and ensuring compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Protection of Personal Information Act (POPIA), and relevant data privacy regulations in our operating jurisdictions.

Article 1: Information We Collect

1.1 Personal Information

We collect personal information necessary to facilitate bookings, communications, and service delivery, including but not limited to:

• Full name;
• Email address;
• Phone number (including WhatsApp);
• Payment details (processed securely via third-party gateways such as Stripe or PayPal);
• National identification or passport details (where required by law for travel or medical services);
• Booking history and travel preferences; and
• Other information voluntarily provided by you, such as feedback or support inquiries.

1.2 Technical Information

We collect non-personal, technical information to enhance Platform functionality and user experience, including:

• Device type and operating system;
• Browser type and version;
• Internet Protocol (IP) address;
• Usage data (e.g., pages visited, time spent, clicks); and
• Cookies and similar tracking technologies (subject to your consent where required).

1.3 Information from Third Parties

We may receive information from third-party service providers (e.g., accommodation providers, tour operators, or medical facilities) or local coordinators solely for the purpose of fulfilling bookings or resolving service-related inquiries, in compliance with applicable data protection laws.

Article 2: Use of Information

2.1 Purposes of Data Processing

Tudeyo processes your information for the following purposes:

• To process and confirm bookings with third-party service providers;
• To facilitate communication between Users, coordinators, and service providers;
• To provide customer support and respond to inquiries;
• To improve and personalize the Platform’s functionality and user experience;
• To conduct internal analytics and monitor Platform performance;
• To send promotional materials or marketing communications (subject to your opt-in consent where required); and
• To comply with legal obligations, including tax reporting and regulatory requirements.

2.2 Legal Basis for Processing

Where applicable (e.g., under GDPR), Tudeyo processes personal data based on:

• Your consent (e.g., for marketing communications);
• The necessity to perform a contract (e.g., for booking fulfillment);
• Compliance with legal obligations (e.g., data retention for tax purposes); or
• Legitimate interests (e.g., improving Platform functionality), provided such interests do not override your rights.

Article 3: Sharing and Disclosure of Information

3.1 Service Providers and Coordinators

Tudeyo may share your personal information with third-party service providers (e.g., hotels, tour operators, medical facilities) and local coordinators solely to fulfill bookings or deliver services. Such parties are bound by contractual obligations to protect your data and comply with applicable data protection laws.

3.2 Legal and Regulatory Disclosures

We may disclose personal information to governmental or regulatory authorities when required by law, such as in response to a court order, subpoena, or tax audit, in accordance with applicable jurisdictional requirements.

3.3 No Sale of Personal Information

Tudeyo does not sell, rent, or trade your personal information to third parties for marketing purposes. Any sharing of data is limited to the purposes outlined in this Policy and conducted with your consent or as permitted by law.

3.4 Cross-Border Data Transfers

As a global platform operating in regions including Uganda, United Arab Emirates (Dubai), Rwanda, Tanzania, Kenya, Dominican Republic, Colombia, Turkey, Botswana, South Africa, and Namibia, Tudeyo may transfer personal data across borders. Such transfers comply with applicable data protection laws, including GDPR requirements for adequate safeguards (e.g., Standard Contractual Clauses).

Article 4: Data Protection and Security

4.1 Security Measures

Tudeyo employs industry-standard security measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for all payment transactions and data forms;
• Encrypted data storage on secure servers; and
• Restricted access to personal data, limited to authorized personnel and contractors bound by confidentiality obligations.

4.2 Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes. Upon request or expiration of retention periods, data is securely deleted or anonymized, subject to applicable laws.

Article 5: User Rights

5.1 Access and Correction

You have the right to:

• Request access to the personal information Tudeyo holds about you;
• Request corrections to inaccurate or incomplete data; and
• Request a copy of your data in a structured, commonly used, and machine-readable format (where applicable, e.g., under GDPR).

5.2 Deletion and Restriction

You may request the deletion or restriction of your personal data, subject to legal retention requirements (e.g., booking records for tax purposes). Deletion requests will be processed promptly, except where retention is required by law.

5.3 Opt-Out of Marketing

You may opt out of promotional communications at any time by clicking the “unsubscribe” link in emails or contacting info@tudeyo.com. Opting out does not affect transactional communications (e.g., booking confirmations).

5.4 Exercising Your Rights

To exercise any of these rights, contact us at info@tudeyo.com. We will respond within the timeframes required by applicable law (e.g., 30 days under GDPR or CCPA).

Article 6: Cookies and Tracking Technologies

6.1 Use of Cookies

Tudeyo uses cookies and similar technologies to enhance user experience, analyze Platform usage, and deliver personalized content. Cookies may include session cookies (temporary) and persistent cookies (stored for a set period).

6.2 Cookie Management

You may disable cookies through your browser settings; however, this may limit certain Platform functionalities. Where required (e.g., under GDPR), we will obtain your consent before deploying non-essential cookies.

Article 7: Children’s Privacy

7.1 Age Restriction

The Platform is not intended for individuals under the age of eighteen (18). Tudeyo does not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data and terminate the associated account.

Article 8: Third-Party Links

8.1 External Websites

The Platform may contain links to third-party websites or services (e.g., service provider websites). Tudeyo is not responsible for the privacy practices or content of such third parties. Users are encouraged to review the privacy policies of linked websites.

Article 9: Updates to This Policy

9.1 Policy Amendments

Tudeyo reserves the right to update this Policy at any time to reflect changes in legal requirements, operational practices, or Platform functionality. Updates will be posted on the Tudeyo website, and significant changes will be communicated via email or Platform notifications where required by law.

9.2 Continued Use

Continued use of the Platform following any updates constitutes acceptance of the revised Policy.

Article 10: Contact Information

10.1 Privacy Inquiries

For questions, concerns, or requests regarding this Policy or your personal information, please contact:

Tudeyo LLC
165 Middlesex Avenue #1065
Somerville, MA 02145
United States
Phone: +1 (617) 675-9977
WhatsApp: +1 (617) 206-0541
Email: info@tudeyo.com
Technical Support: techsupport@tudeyo.com

10.2 Data Protection Officer

For GDPR or other data protection inquiries, contact our Data Protection Officer at info@tudeyo.com.

Article 11: Governing Law

11.1 Applicable Law

This Policy is governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law principles. Where applicable, specific provisions align with local data protection laws in Tudeyo’s operating regions.

Platform Disclaimer

Tudeyo operates as an intermediary connecting Users with independent third-party service providers. We do not own, operate, or control any accommodations, tours, wellness services, or medical facilities listed on the Platform. Tudeyo is not responsible for the actions, services, or data practices of third-party providers.